PART XVII. READING 5
IS THE BEST GADGET THE ONE YOU NOTICE LEAST?
Technology companies frequently compete by adding features.
A new smartphone has more cameras.
A smartwatch monitors more measurements.
A laptop performs more operations.
More capability appears to mean better technology.
But another philosophy is emerging: perhaps good technology should sometimes become almost invisible.
Consider navigation.
A poorly designed system demands constant attention. A well-designed one provides the right information at the right moment and then allows the user to concentrate on driving or walking.
The same principle applies in professional life.
A productivity tool that requires employees to spend hours managing the tool itself may actually reduce productivity.
A communication platform that generates hundreds of unnecessary notifications may create more communication while producing less understanding.
This suggests that technology should not be evaluated solely according to the number of functions it provides.
Useful questions include:
Does it reduce unnecessary work?
Is it reliable?
Is it intuitive?
Does it integrate with existing systems?
Does it protect information?
Does it help users concentrate on their actual goals?
The most advanced gadget is therefore not necessarily the one with the longest list of features.
Sometimes the smartest technology is the technology that quietly does its job and then gets out of the way.
Grading method: Highest grade
Grade to pass: 2.00 out of 10.00